Why Can't I View My Ring Videos

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After installing the Ring Doorbell on my forepart door, I take never really had to worry about my domicile security.

Being able to check for intruders whenever I want to, specially when the kids are home alone, has given me greater peace of mind.

Near a calendar week ago, I had to stay in the role longer than I expected. I opened my Ring app to go the live video, and unfortunately, I had trouble connecting to the doorbell.

I asked my neighbor to check up on the kids that i fourth dimension. However, I knew I had to figure out a way to ready the issue soon.

Afterward hours of inquiry, I compiled a list of all the reasons why your Ring doorbell won't become live and how to fix them.

If your Ring doorbell does not get live, you should endeavour switching to Wi-Fi instead of your phone network. If that doesn't piece of work, move to an expanse where the Wi-Fi signal is stiff.

Poor connexion betwixt your mobile device and the internet

If your Band doorbell is having trouble with the live feature, the nearly probable reason is that Ring isn't connecting to Wi-Fi.

The offset matter you demand to do is check if in that location is a strong signal on your mobile device.

I would suggest that y'all switch to Wi-Fi instead of your phone network.

The live feature requires flawless internet connectivity to broadcast the video data to your device, and your telephone network might not be able to deliver this.

If you lot are connected to the Wi-Fi network, check if the connection is strong on another device on the same network.

Afterwards making sure that there is zero wrong with your connexion, try the alive video on your Ring App again.

If you lot are notwithstanding facing the same issue, movement on to the next troubleshooting method.

Tedious cyberspace upload and download speeds

If your upload speed or download speed is too depression, your Ring app will not exist able to display the alive video from the doorbell's camera.

Y'all also won't exist able to save video from it to your computer.

Ring has a sure mechanism where it completely stops working instead of working with poor performance.

So, if you can't go a video at all, y'all should check the internet speed around your doorbell.

To test your upload and download speeds, take your smartphone and move to the surface area where your doorbell is installed.

Next, go to Ring's Official Website and click on the showtime button on the approximate.

After the test is completed, you will see a pocket-size table under the gauge, which volition bear witness you the download speed and the upload speed.

Typically, the Ring doorbell works but fine if your download and upload speeds are 2 Mbps or greater.

If your internet speed is lesser, you should move your router a piddling closer to your doorbell or contact your internet service provider. Ideally, your Ring doorbell should be within xxx anxiety of the router.

Poor connection between your router and your Ring device

Even if your internet speed is pretty good, you will face up issues if your Ring device isn't receiving a stiff signal.

You tin easily cheque if your bespeak strength is as well low by following the steps beneath.

Yous might exist worried it has something to exercise with Ring beingness Unable to Join Network, only this is a Wi-Fi range result.

Open your Band App and click on the 3 lines on the top left.
Select devices and click on the doorbell that has an issue going alive.
Tap on 'Device Health' and wait at 'Signal Strength' under the Network section.
If the signal is 'poor' or 'very poor', this means your Ring doorbell isn't receiving a proper signal.

This could be due to the distance betwixt your doorbell and the router, heavy traffic caused past other devices in your house, or a wall or metal blocking the indicate to your doorbell.

Use Rapid Ring app

If you are all the same facing trouble with your live video, don't worry because Ring has got you covered.

You can download and use the free 'Rapid ring' app, a "calorie-free" version of the Ring app.

The Rapid Ring app acts as a companion to the Ring app past allowing you lot to receive notifications and access the live videos easier than your electric current app.

The communication functions also work much faster on the Rapid Band app.

It does non interfere with your regular app or work whatever differently from it.

Try rebooting your router and resetting the Ring doorbell if any of this doesn't piece of work

If the above methods did not prove useful to y'all, you need to effort rebooting your router.

To do this, commencement, unplug your router and wait for nigh 10 seconds.

Then, plug it back in and wait for at least 5 minutes. Now check if the live video is available.

You can attempt resetting your Ring doorbell if rebooting your router didn't show whatever positive results. The reset button on your Ring doorbell will vary co-ordinate to the model yous ain.

Press and hold the reset button for at least 15 seconds. When you release the button, the ring light will wink to signal that it is resetting. The light will go off in one case the reset is completed.

Contact Band Support

If the troubleshooting methods listed higher up did not help yous view the live video on your mobile device, you should contact the experts. Give the Ring back up team a call, and they will solve your event in no fourth dimension.

Last Thoughts on Getting Alive Feed from your Band Doorbell

As stated before, if your Ring doorbell won't get live, chances are it has something to practise with your internet connectedness.

If fixing the connection and router didn't resolve your issue, your wiring might be faulty.

Unfortunately, this is a mutual problem, specially when Ring officials don't install the doorbell.

If that is the instance, I would recommend that you contact a professional person from Ring support to take a expect at your wiring instead of trying out troubleshooting methods.

You May Also Relish Reading:

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Frequently Asked Questions

Does Ring Alive view timeout?

Aye, Band Live will timeout afterward viewing for 10 minutes continuously.

Does the Ring doorbell low-cal up when in live view?

The Ring doorbell lights up only if your device is hardwired. If your doorbell is running on battery, it will effort to save power by not lighting up.

What do the two red lights on the band doorbell mean?

A solid or flashing ruddy light indicates that the battery of your Band doorbell is low. If you come across iii blood-red dots, the doorbell uses its IR night vision function.

Why is my Band chime flashing cherry-red and dark-green?

If your Ring doorbell is flashing reddish and greenish, it means that the Wi-Fi password that was entered during setup is incorrect.